Privacy, enquiry handling, and service terms in plain language.

Information Lumivera may collect

Lumivera may collect information that clients choose to share through WhatsApp, phone, email, the enquiry form, signed documents, or an agreed secure file exchange. This may include education history, destination preferences, budget range, training needs, application documents, travel plans, and contact details.

How the enquiry form works

The enquiry form sends the details needed to respond to a consultation request. Clients should use the form for initial information only and avoid sending sensitive documents until Lumivera confirms the next step.

How information is used

Information is used to respond to enquiries, assess service fit, prepare written scopes and quotes, deliver training, support applications, coordinate travel or accommodation tasks, and maintain reasonable business records.

Document handling

Students should avoid sending sensitive documents until the next step is agreed. Where documents are required, Lumivera should use a controlled process and keep access limited to people involved in delivering the service.

Service limitations

Lumivera provides consulting, training, preparation, and coordination support. Schools, government authorities, scholarship bodies, airlines, housing providers, and other third parties make final decisions under their own rules.

Training limitations

Data analysis, cybersecurity awareness, AI literacy, and career training are practical readiness services unless Lumivera separately confirms an accredited provider, certified instructor, or recognized credential pathway.

Website and email security

Lumivera uses a secure website connection and domain‑based email. Clients should use official Lumivera contact details and avoid sending sensitive documents until the next step has been agreed.

Contact

Questions may be sent to info@lumiveraeducation.com or by WhatsApp at +1 (709) 732‑2465.